Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@iconoclaststudio.com. Please note that returns will need to be sent to the following address: 

Returns Department - 810 E 3rd Street, Suite 304, Los Angeles CA 90013

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@iconoclaststudio.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for bodysuits and swimwear that have the hygienic sticker removed. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@iconoclaststudio.com.

RETURN AND REFUND POLICY 

We hope you love what you ordered. But in case you don’t, we are happy to accept a return or an exchange within 14 days of your purchase. To be eligible for a return, your item must be unused and in the same condition that you received it, including the original packaging. Please take care trying on items as all products must be returned in new and unused condition with all packaging and tags attached. Please remove all jewelry that could potentially snag the garments and be mindful of makeup staining. Garments that are stained or snagged will not be accepted and will be sent back to the customer. Please note all purchases made from the Archival Sale are final and no returns will be accepted. Additionally, due to hygiene concerns, the Bodysuit collection is final sale! 

To complete your return, we require a receipt or proof of purchase and a Return Authorization Number provided by us. To receive a return authorization number, email us at contact@iconoclaststudio.com include your order number and the email address used at the time of purchase. You will receive a reply within 1-2 business days with further return instructions.  

REFUNDS

We must receive your return within 14 days of generating your return authorization number. All items must be returned new, unused and with all the packaging and any garment tags still attached. Returns that do not meet our policy will not be accepted and sent back to the customer. Upon receipt, we will inspect the return for its condition and issue you a refund for the purchase price of the product minus $25 dollars restocking fee. Please allow for 1 to 2 business days for the processing of your return once is received in our warehouse. Depending on the method of payment, the refund should show up on your account within 3 to 10 business days.

FOR INTERNATIONAL ORDERS CUSTOMERS MUST PAY RETURN SHIPPING FEES. WE DO NOT OFFER REFUNDS FOR ANY INTERNATIONAL CUSTOMS OR DUTY CHARGES THAT MAY HAVE BEEN PAID BY CUSTOMERS WHO PURCHASE OUTSIDE OF THE US.

LATE RETURNS

Your purchase should be sent back to us within 14 days of receiving your order. Returns outside of this period may be accepted at the discretion of Santicler.com

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift code in the value of the return will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will be notified of your return.

To arrange a gift return, please email contact@iconoclaststudio.com and we will assist you further.

Please note, gift cards are not returnable or refundable.

FAULTY GOODS

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please inspect your order upon reception and contact us within 5 days if the item is defective, damaged or if you receive the wrong item so that we can evaluate and rectify the issue. Please note that items which are damaged as a result of normal wear and tear, by accident, or through misuse will not be considered faulty. If you have owned your item for longer than this, please contact Customer Care at contact@iconoclaststudio.com

CUSTOM GOODS

Please note, any customized or personalized merchandise is final sale! 

PAYMENT POLICY

To ensure your experience is as seamless as possible, we accept a range of payment methods, all facilitated and encrypted via the Shopify platform. 

Items will be charged to your selected method of payment when placing the order. Your order may ship in multiple packages, but rest assured you will not be charged any additional shipping and handling fees. The shipping and handling fee you were quoted at checkout will be prorated and applied based on the value of each individual shipment. 

GIFT CARDS 

You may purchase digital gift cards up to $1000 in value. Your personalized message and the gift card code will be delivered to you the recipient immediately upon checkout. Gift cards are non-transferable and do not expire. Please note, there are no refunds or exchanges on gift card purchases. The unique code must be kept safe and is non-transferable.

When using a gift card, include the code at checkout to receive the credit. Any sum beyond the value of the gift card will have to be paid for via one of the available forms of payment before the transaction is complete.

Any amount left on the gift card can be utilized towards a future purchase.

PAYMENT ISSUES 

Please note that we are unable to process your order if we cannot obtain authorization from your credit card company. If your payment method was declined, it may have been unsuccessful due to incorrect information, card expiration, or insufficient funds. You can choose a new method of payment and contact your bank or the credit card company if you continue to experience difficulties placing your order.